FAQs

JHS Therapy is not in-network with insurance providers, but we’re happy to provide a superbill you can submit for out-of-network reimbursement.

We’ve chosen this approach so care is guided by what’s best for clients, not by insurance rules. Insurance companies require a mental health diagnosis for reimbursement, which becomes part of your permanent medical record. In today’s political climate, where protections for marginalized communities are increasingly uncertain, we believe it’s essential for clients to access care without worrying about how a diagnosis might affect their privacy, employment, legal matters, or future coverage.

Each of our therapists designs their own fee schedule, which you can find on their bio pages. We also offer sliding scale fees. This is a self-determined system in collaboration with your therapist, where together you agree on a rate that feels manageable for you. Payments are set up in our secure client portal and can be made by credit/debit card or HSA/FSA card.

Our rates allow us to keep our caseloads manageable so you receive our best energy and presence. Your fee covers not only the session time but also the work we put in behind the scenes, such as ongoing professional development training, reading/listening/researching, gathering resources, vetting referrals for complementary services, clinical consultation/supervision and the overhead costs of running a small business.

Jessica, as owner, has also structured our therapist compensation model to prioritize the personal and professional well-being of our team. The portion retained by the organization is minimal. This reflects our values and commitment to the field of Social Work and to creating work spaces that are accessible and supportive of neurodivergent professionals.

Yes. We offer both in-person sessions at our North Loop West office in Houston, TX and secure telehealth sessions for clients who prefer to meet virtually. You can choose what feels most comfortable and switch if your needs change. We are prohibited by our licensure to provide therapy services outside of Texas.

Location information and directions can be found here.

We primarily work with teens and adults ages 16 and up. Jessica will see children 8+ on a case by case basis. Parent involvement including parenting support is a required part of treatment planning for all children and most teens.

As outlined in our Informed Consent documentation, clients of JHS Therapy PLLC have the right to request your health care records at any time. 

To request your records, please contact us using any of the following methods:

• Client Portal: https://bit.ly/JHS_portal 
• Email: info@jhstherapy.com
• Phone: 281.310.1981
• Mail or In-Person:
  JHS Therapy PLLC
  2010 N Loop West, Suite 115
  Houston, Texas 77018

We will provide your records within the timeframe required by Texas law. There may be a reasonable fee for copying and administrative costs associated with fulfilling your request.

Raising Questions, Concerns or Complaints

We want to hear from you. If something about your experience at JHS Therapy doesn’t feel right, we genuinely hope you’ll feel comfortable talking with your therapist about it first. If you’d prefer to speak with our Owner, Jessica is always available.

Jessica H. Smith, LCSW #58050
Owner/Therapist
jessica@jhstherapy.com

281-310-1981

You also have the protected right to file a formal complaint with our licensing board or the Texas Attorney General’s office. Filing a complaint is your protected right as a consumer. We respect this process and your right to voice concerns.

JHS Therapy therapists are licensed by the Texas Behavioral Health Executive Council (BHEC). If you have questions or concerns about our services, you may contact BHEC:

Texas Behavioral Health Executive Council (BHEC)

• File a complaint:  https://bhec.texas.gov/how-to-file-a-complaint/
• Phone: (512) 305-7700
• Email: info@bhec.texas.gov
• Mailing Address: 1801 Congress Ave., Ste. 7.300 Austin, Texas 78701

To file a consumer complaint, you may contact:

Texas Attorney General – Consumer Protection Division

• Website: https://www.texasattorneygeneral.gov/consumer-protection
• File a complaint online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
• Phone: 1-800-621-0508​

Questions About Your Rights?

You’re welcome to ask questions about these rights at any time, whether during your consultation or throughout the therapy process. Our goal is to foster a therapeutic relationship grounded in openness, informed choice, and respect for your agency.

Please fill out our Contact Form and one of our therapists will reach out within 3 business days to set up a free 15–30 minute consultation call or video visit. This gives us a chance to get to know each other, answer your questions, and see if we’re a good fit.